Returns and Exchanges
RETURNS - Within 7 days of delivery, you may return the item for any reason for a return if the box is unopened (excluding actual shipping charges (what Canada Post charges us) and a handling fee). It is your responsibility to ship the item back, once the item is received in original (once the box has been opened, the item becomes used and cannot be returned). packaging at the warehouse and the item is inspected. If you send back a tent that has the original box open or missing we can no longer sell it as a new tent and it will rectified. This means you will not get your original full purchase price back. We will inspect the tent and inform you of the value of the tent.
A refund will be issued on the original method of payment.
This process normally takes 10 - 15 days.
After 7 days and up to 30 days, a 15% restocking fee will apply to returns. Truck Tents Canada will not accept returns after 30 days. Discontinued, phased out or rectified (sale) products cannot be returned.
The item can be exchanged within 15 days of delivery for a new item, however a 15% restocking fee will apply.